Client is NOT WILLING

I've just a phone call from my bank. They sent me a letter the other day to tell me that my term deposit (a small amount I put out of sight as an Emergency Fund) was due to finish today (Friday) and that I had to come in and tell them what to do next. They also sent a table of interest rates, which varied according to the amount of the deposit, the length of the term and the frequency of the interest compounding. I spent a good hour whipping up a spreadsheet to work out the best rate.

So I went to the bank yesterday (my day off) and got this woman, this very strange woman. So well-coiffed and polite, and yet so... so off, somehow. Softly-spoken and aggressive. First she said, "Before we look at the term deposit, can we discuss your banking?" Oh, all right. If we must. ( In which the bank lady and I smile icily at each other )

And a quick question: is "genuineness" a word? It doesn't sound right, does it? At least, I've never said it. Still, it's in the dictionary, so it must be true.



* A retirement or self-funded pension fund.